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FAQS

How do I make an appointment?

Call 832.948.8007 and one of our staff members will set up an appointment for you. You may need to leave a message, as "phone tag" happens but as soon as we finish with our current client someone will call you back.

What do I expect when I make an appointment?

If you are a first time client we ak your to request your records be forwarded to us so we can enter all your and your pet's information into our system and we will give you a time frame to expect our arrival. At the specified date and time, Dr. Rubio and our veterinary technician will arrive at your house bringing everything needed for your visit. He will treat your pet or pets in the comfort and convenience of our 26' custom mobile veterinary hospital. He will do a complete physical exam and address your questions and concerns and discuss his findings and your pet's recommended treatment.

Why would I want Crossway Veterinary House Calls to come to my house?

Convenience! People who have more than one pet or pets and have young or several children, appreciate having us come to them. Busy people with hectic schedules save the driving and waiting time. Necessity! Pets who can not handle traveling or are fearful or nervous and don't like being around unfamiliar animals are much more relaxed in a mobile setting or at home. Some of our clients are people that cannot or do not drive. Some have elderly pets who do not walk well or can not handle the stress of the veterinary waiting room. For Health! Animals that have a compromised immune system are not exposed to other sick pets at home. Just Because! Others simply call us for the convenience and quality of our service.

Are house calls for everyone and can you do everything at my house?

No. House calls are not for everyone. We do come to you and charge a reasonable house call fee based on your location and it's distance from us. Therefore, we will not be the least expensive way to go. If money is a big concern and you need the lowest prices, you will be better off going to a vaccine clinic at a local drug or grocery store. We have been told our our pricing is comparable to other local animal hospitals and online pharmacies. We offer multi pet discounts and most of our clients have more than one pet. Our clients often tell us the cost of the house call is worth it for the convenience and peace of mind for them and their pets. Please call 832.948.8007 for additional details specific to your location.

We do not see aggressive dogs or aggressive and/or feral cats. Personal safety and pet safety are issues we take seriously.

We can do most things. However there are some procedures that require prolonged monitoring and hospitalization so for those procedures we would refer you to a local hospital or ER for monitoring. Also, there are other doctors in this area who have studied extensively in areas such as dermatology and orthopedics and so if your pet needs the extra care, Dr Rubio will refer you to a specialist.

Can I just come to you?

No, We bring the hospital to you. We are strictly a mobile clinic and do not have a stationary location for you to visit. The address listed on our website and Facebook pages is our mailing address, a P.O. box. The mail center will not be able to help you!

What areas do you serve?

We serve the communities of Magnolia, the Woodlands, Montgomery, Tomball, North Spring, Southwest Conroe. We must limit our service area because the larger our area becomes the less efficient we are able to be. Sick pets can not always wait for an efficient appointment time.

Are you available 24 hours a day, 7 days a week?

Dr Rubio acknowledges that despite trying to fly as a child (THAT didn't go so well!), he simply isn't superman. In order to give the best service he can to the wonderful clients he has been blessed with, he must get rest too. So, the simple answer is no. We are closed on Sundays and Mondays.

If you have an urgent need or an emergency during after business hours, please take your pet directly to the emergency clinic. See our Emergency tab for Emergency locations. There is much guidance on that page to help you determine if your are facing an emergency situation. The emergency room will notify Dr Rubio of your pet's condition and treatment.